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Release notes

Give your customers the right question with one keystroke

The Prompt Shortcuts page with the highlighted New shortcut button, one suggested shortcut with Accept and Dismiss, and a table of eight shortcuts with their body, an Active switch and edit and delete icons.The Prompt Shortcuts page with the highlighted New shortcut button, one suggested shortcut with Accept and Dismiss, and a table of eight shortcuts with their body, an Active switch and edit and delete icons.
StrikeUp team

Customers who do not know how to phrase a request either ask vaguely or not at all. Shortcuts hand them the right question: a visitor types /, picks a shortcut, fills in the blanks and sends it. You write the list once and it serves every widget.

What’s new

Section titled “What’s new”
  • One list for every widget. Shortcuts you create on ConfigureShortcuts appear in all your widgets straight away.
  • Blanks the visitor fills in. Mark the parts that change with curly braces, such as {invoiceNumber}. The widget asks for each one in a small form before it sends the message.
  • Pick from the chat. Typing / in the message box, or the shortcuts icon beside it, opens a filterable list of every shortcut the visitor may use.
  • Company shortcuts from the portal. A business customer’s Admins add shortcuts for their own people in the customer portal; when a name is the same as yours, theirs wins for their company.
  • In your visitors’ languages. Add translations of a shortcut’s name, description and message.
The Prompt Shortcuts page ("Reusable prompts shown to widget end-users in the chat input chip strip and via the / slash-command dropdown.") with "Refresh" and the highlighted blue "New shortcut" button at the top right. A "Suggested shortcuts (1)" strip proposes "Resend my latest invoice" for All customers with "Accept" and "Dismiss". The table lists eight shortcuts with up and down arrows, Name, Body, an Active switch and edit and delete icons, for example "Find an invoice" (Show me invoice {invoiceNumber} with its line items and payment status.); only "Create an API key" is switched off.The Prompt Shortcuts page ("Reusable prompts shown to widget end-users in the chat input chip strip and via the / slash-command dropdown.") with "Refresh" and the highlighted blue "New shortcut" button at the top right. A "Suggested shortcuts (1)" strip proposes "Resend my latest invoice" for All customers with "Accept" and "Dismiss". The table lists eight shortcuts with up and down arrows, Name, Body, an Active switch and edit and delete icons, for example "Find an invoice" (Show me invoice {invoiceNumber} with its line items and payment status.); only "Create an API key" is switched off.
One list of ready-made prompts serves every widget; visitors pick them with / in the chat.
What this screenshot shows
Screen
Prompt Shortcuts (/admin/configure/prompt-shortcuts)
Highlighted
button “New shortcut”, header-right, enabled. opens the New prompt shortcut dialog
Also visible
Suggested shortcuts (1): Resend my latest invoice, with Accept and Dismiss; Eight shortcuts with order arrows, name, icon id, body, Active switch, edit and delete; Create an API key switched off
Purpose
hero of the prompt shortcuts release note: the shortcut list

Why it matters

Section titled “Why it matters”

A well-phrased request gets a better answer on the first try. Shortcuts turn the questions your customers ask every week into one click, and they show new users what the assistant can do for them.

Get started in three steps

Section titled “Get started in three steps”
  1. Open ConfigureShortcuts and select New shortcut.
  2. Give the shortcut a name and write its message, for example Please resend invoice {invoiceNumber} to {email}. Save it.
  3. Open your widget and type / in the message box to see it.

The details are in Create a shortcut.

Availability

Section titled “Availability”

For every workspace and every widget, for signed-in and anonymous visitors alike. Company shortcuts need the customer portal with its prompt shortcuts page switched on for the widget; a company’s Members can read them but not change them.

Learn more

Section titled “Learn more”
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