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Release notes

Choose which AI model answers each part of a conversation

The AI Gateway page on the Current setup tab, listing each stage with its owner, model, connector and the setting that decided it; the first Stage binding badge is highlighted.The AI Gateway page on the Current setup tab, listing each stage with its owner, model, connector and the setting that decided it; the first Stage binding badge is highlighted.
StrikeUp team

A support assistant that runs every message through the most capable model gives good answers and an unpredictable bill; one that runs everything through the cheapest model is predictable and often wrong. The AI Gateway lets you decide, stage by stage, which model answers and whose account pays for it.

What’s new

Section titled “What’s new”
  • Your own provider accounts. Add a connector with the provider, the request format and your key. The key is stored encrypted and never shown again, and a test button checks the connection.
  • Models by difficulty level. On Standard Mode, choose a model for each of three levels and move each stage, and the sub-agents it starts, to the level it needs.
  • One exact model where it matters. On Advanced Mode, pin a single stage to a model; the pin overrides its level.
  • Cheaper answers for easy questions. StrikeUp can judge how hard each message is and answer simple ones at a lower level, or raise difficult ones when you allow it.
  • Outages handled for you. Failed calls are retried, then a backup model takes over, and a connector that keeps failing is set aside for a while. A health badge on each connector shows what has been happening.
  • See the result. Current setup shows the model every stage uses right now and which setting decided it, with a list of every configuration change and who made it.
The AI Gateway page in StrikeUp with the "Current setup" tab selected: "What every stage resolves to right now, and which setting decided it." The table has the columns Stage, Owner, Model, Connector and Decided by. "general" runs gpt-5.1 (OpenAI) on "Demo OpenAI", "support" claude-sonnet-4-5 on "Demo Anthropic", "analytics" claude-sonnet-4-5 on "Demo Anthropic" (decided by "difficulty-tier", its Standard Mode level); "planner" and "guardrails" run gpt-5-mini on "StrikeUp managed" ("Plan default") and are owned by "StrikeUp". The first "Stage binding" badge in the Decided by column is highlighted: that stage is pinned on the Advanced Mode tab.The AI Gateway page in StrikeUp with the "Current setup" tab selected: "What every stage resolves to right now, and which setting decided it." The table has the columns Stage, Owner, Model, Connector and Decided by. "general" runs gpt-5.1 (OpenAI) on "Demo OpenAI", "support" claude-sonnet-4-5 on "Demo Anthropic", "analytics" claude-sonnet-4-5 on "Demo Anthropic" (decided by "difficulty-tier", its Standard Mode level); "planner" and "guardrails" run gpt-5-mini on "StrikeUp managed" ("Plan default") and are owned by "StrikeUp". The first "Stage binding" badge in the Decided by column is highlighted: that stage is pinned on the Advanced Mode tab.
Current setup shows which model answers every stage, and which setting decided it.
What this screenshot shows
Screen
Current setup (/admin/configure/ai-gateway)
Highlighted
“”, decided-by-column, shown for general. none (explains the decision)
Also visible
Owner badges: Your agents / StrikeUp; Decided by: Stage binding, difficulty-tier (analytics), Plan default
Purpose
hero of the AI Gateway release note: the Current setup tab

Why it matters

Section titled “Why it matters”

Most conversations need both a quick model and a strong one. Putting each where it belongs keeps answers good where it counts and the bill low everywhere else, and bringing your own keys lets you use the provider contracts you already have.

Get started in three steps

Section titled “Get started in three steps”
  1. Open ConfigureAI Gateway and, if you want to use your own account, add a connector on Connectors and test it.
  2. On Standard Mode, choose a model for each level and the level for each stage, then save.
  3. Check Current setup to see what every stage now uses.

The details are in Setting it up in 6 steps.

Availability

Section titled “Availability”

The AI Gateway is an optional extra that StrikeUp switches on per workspace; ask StrikeUp if you would like it. Without it, the page is not in your menu and your agents run on the models included with your plan. Once it is on, every signed-in user can view it and changes need the Admin role. Estimated spend and budgets do not need it: they live on the Dashboard and under Configure for every workspace.

Learn more

Section titled “Learn more”
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