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Release notes

See how your assistant is doing, page by page

The Dashboard Overview page with the highlighted range drop-down set to the last 7 days, four tiles for active sessions, resolution rate, negative feedback and at-risk customers, the Messages chart and the Engagement Funnel.The Dashboard Overview page with the highlighted range drop-down set to the last 7 days, four tiles for active sessions, resolution rate, negative feedback and at-risk customers, the Messages chart and the Engagement Funnel.
StrikeUp team

One long dashboard answers every question a little and none of them well. The Dashboard is now split into focused pages, each answering one question about your assistant, so you find the figure you came for and each page loads faster.

What’s new

Section titled “What’s new”
  • Overview: how is it doing right now? Four headline tiles, the daily message chart and the engagement funnel from widget loaded to tool executed. It is where the app opens after sign-in.
  • Usage: how much is it used, and for what? Daily active users, messages, the ten busiest API endpoints, the most-used skills and autonomous agent runs.
  • Performance: is it working well? Successful and failed tool calls, blocked messages, visitor feedback, session quality and a health score per customer.
  • One date range for every page. Pick the last 7, 14 or 30 days or your own dates in the calendar, and the choice follows you from page to page in your browser.
  • Every skill as a spreadsheet. The skills table on Usage downloads every skill used in the range, with its number of uses, as a CSV file.
The Overview page of the StrikeUp dashboard as it opens, with the default range "Last 7 Days". In the header, at the right, the highlighted range drop-down shows "Last 7 Days", next to the calendar button "Sep 9 – Sep 15" and the "Refresh" button. Below are four tiles: "Active Sessions" 1975, "Resolution Rate" 81% with an up arrow and "Conversations resolved", "Negative Feedback" 7% (Share of total feedback) and "At-Risk Customers" 33 (Need attention). Underneath, the "Messages" bar chart stacks user and assistant messages per day from Sep 9 to Sep 15, and the "Engagement Funnel" card lists Widget Loaded 8561, Widget Opened 1975, Message Sent 1639 and Tool Executed 1351. The drop-down changes the period for every tile and chart on the page.The Overview page of the StrikeUp dashboard as it opens, with the default range "Last 7 Days". In the header, at the right, the highlighted range drop-down shows "Last 7 Days", next to the calendar button "Sep 9 – Sep 15" and the "Refresh" button. Below are four tiles: "Active Sessions" 1975, "Resolution Rate" 81% with an up arrow and "Conversations resolved", "Negative Feedback" 7% (Share of total feedback) and "At-Risk Customers" 33 (Need attention). Underneath, the "Messages" bar chart stacks user and assistant messages per day from Sep 9 to Sep 15, and the "Engagement Funnel" card lists Widget Loaded 8561, Widget Opened 1975, Message Sent 1639 and Tool Executed 1351. The drop-down changes the period for every tile and chart on the page.
Overview answers how the assistant is doing at a glance; one date range drives every Dashboard page.
What this screenshot shows
Screen
Overview (/admin/dashboard/overview)
Highlighted
combobox “Last 7 Days”, header-right, Last 7 Days selected. switches the period to the last 7, 14 or 30 days, or to a custom range picked in the calendar
Also visible
KPI tiles: Active Sessions 1975, Resolution Rate 81%, Negative Feedback 7%, At-Risk Customers 33; Messages stacked bar chart, Sep 9 – Sep 15; Engagement Funnel: Widget Loaded 8561, Widget Opened 1975, Message Sent 1639, Tool Executed 1351; Sidebar: Dashboard section active
Purpose
hero of the dashboard release note: the Overview page

Why it matters

Section titled “Why it matters”

A support lead wants to know whether customers are drifting away; a product owner wants to know which skills do the work. With one page per question, each of them gets there in one click, and the shared range means the numbers on every page always cover the same days.

Get started in three steps

Section titled “Get started in three steps”
  1. Sign in: the app opens on DashboardOverview.
  2. Choose the period in the range drop-down at the top right, or open the calendar for your own dates.
  3. Switch to DashboardUsage or DashboardPerformance; the same period applies.

The details are in the Dashboard section.

Availability

Section titled “Availability”

For every workspace and everyone in it. The Dashboard only reads data, so nothing you do there changes your setup or what your visitors see. The date range is remembered per browser, for you only.

Learn more

Section titled “Learn more”
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